1. INTRODUCTION

Hustle Co. respects and protects the privacy of all individuals whose Personal Information we collect, process and store.

This Privacy Policy explains how Hustle Co. collects, uses, shares, stores and protects Personal Information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”) and other applicable privacy legislation.

By interacting with Hustle Co., using our Website, applying for opportunities, engaging our services or otherwise providing information to us, you acknowledge that your Personal Information may be processed in accordance with this Privacy Policy.

2. WHO WE ARE

Hustle Co. is a South African recruitment and talent acquisition consultancy providing recruitment, executive search, talent sourcing, contractor recruitment and consulting services to local and international clients.

For the purposes of POPIA, Hustle Co. acts as a Responsible Party in relation to Personal Information collected and processed through its operations.

3. INFORMATION WE COLLECT

We may collect and process the following categories of Personal Information.

Candidate Information

Including but not limited to:

• full names;
• contact information;
• email addresses;
• telephone numbers;
• physical location;
• CVs and résumés;
• employment history;
• educational history;
• qualifications;
• certifications;
• salary information;
• references;
• interview notes;
• assessment outcomes;
• work eligibility information;
• immigration-related information;
• publicly available professional information.

Client Information

Including but not limited to:

• business information;
• company names;
• contact details;
• hiring requirements;
• recruitment instructions;
• billing information;
• commercial correspondence.

Website Information

Including but not limited to:

• IP addresses;
• browser information;
• device information;
• operating systems;
• referral sources;
• website usage analytics;
• cookie information.

4. HOW WE COLLECT INFORMATION

Personal Information may be collected:

• directly from you;
• through website forms;
• through job applications;
• through CV submissions;
• through interviews;
• through communications with Hustle Co.;
• through referrals;
• through professional networking platforms;
• through publicly available sources;
• through recruitment platforms;
• through third-party service providers where legally permissible.

5. PURPOSES OF PROCESSING

We process Personal Information for legitimate business purposes including:

• recruitment services;
• executive search assignments;
• candidate sourcing;
• candidate screening;
• client introductions;
• reference checking;
• interview coordination;
• communications;
• business development;
• customer relationship management;
• service delivery;
• compliance obligations;
• legal obligations;
• internal reporting and administration.

6. LAWFUL BASIS FOR PROCESSING

Where applicable, Personal Information may be processed on one or more of the following grounds:

• consent;
• contractual necessity;
• prospective contractual relationships;
• legitimate business interests;
• compliance with legal obligations;
• protection of legitimate interests;
• performance of recruitment services requested by Candidates or Clients.

7. CANDIDATE INFORMATION SHARING

Candidates acknowledge that recruitment services require the sharing of Personal Information with prospective Clients.

Information may be shared for purposes including:

• candidate presentation;
• interview consideration;
• hiring evaluation;
• reference discussions;
• recruitment administration.

Only information reasonably required for recruitment purposes will be shared.

8. CLIENT INFORMATION SHARING

Client information may be shared internally within Hustle Co. and with relevant service providers where reasonably necessary to provide recruitment services.

Client information shall not be sold or disclosed to unrelated third parties without lawful basis.

9. INTERNATIONAL TRANSFERS

Due to the international nature of recruitment services, Personal Information may be transferred across borders.

Transfers may occur to jurisdictions including:

• South Africa;
• Ireland;
• United Kingdom;
• Australia;
• United States;
• Canada;
• European Union member states;
• other countries where Candidates or Clients are located.

Where international transfers occur, Hustle Co. will take reasonable steps to ensure that appropriate safeguards are implemented and that Personal Information receives an adequate level of protection.

By engaging with Hustle Co., Users acknowledge and consent to such international transfers where necessary for recruitment purposes.

10. THIRD-PARTY SERVICE PROVIDERS

Hustle Co. may utilise third-party service providers including:

• applicant tracking systems;
• customer relationship management platforms;
• email providers;
• cloud storage providers;
• scheduling platforms;
• communications providers;
• analytics providers;
• automation platforms;
• artificial intelligence tools.

Such providers may process Personal Information on Hustle Co.’s behalf.

Reasonable steps will be taken to ensure that such providers maintain appropriate privacy and security standards.

11. ARTIFICIAL INTELLIGENCE AND AUTOMATION

Hustle Co. may utilise artificial intelligence and automation technologies to assist with:

• candidate sourcing;
• candidate matching;
• scheduling;
• communications;
• note-taking;
• recruitment administration;
• workflow automation.

These technologies assist recruitment processes but do not independently make employment decisions.

Final hiring decisions remain the responsibility of Clients.

12. DATA RETENTION

Personal Information will be retained only for as long as reasonably necessary to:

• provide recruitment services;
• facilitate future opportunities;
• maintain recruitment records;
• comply with legal obligations;
• protect legitimate business interests.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

Where information is no longer required, it will be securely deleted, anonymised or destroyed where reasonably practicable.

13. DATA SECURITY

Hustle Co. implements reasonable technical and organisational measures to protect Personal Information against:

• unauthorised access;
• loss;
• misuse;
• disclosure;
• alteration;
• destruction.

Security measures may include:

• access controls;
• password protection;
• encryption where appropriate;
• secure cloud storage;
• restricted access to confidential information.

14. CYBERSECURITY DISCLAIMER

Despite reasonable security measures, no electronic system can be guaranteed to be completely secure.

Users acknowledge the inherent risks associated with:

• internet communications;
• electronic storage;
• cloud-based systems;
• third-party platforms.

To the fullest extent permitted by law, Hustle Co. shall not be liable for losses arising from security breaches beyond its reasonable control.

15. COOKIES AND WEBSITE TRACKING

Our Website may utilise cookies and similar technologies to:

• improve functionality;
• enhance user experience;
• analyse website usage;
• improve marketing performance.

Cookies may include:

Essential Cookies

Required for website functionality.

Analytics Cookies

Used to understand website performance and visitor behaviour.

Marketing Cookies

Used to improve advertising and marketing activities.

Users may manage cookie preferences through browser settings.

16. YOUR RIGHTS

Subject to applicable law, you may request:

• access to Personal Information;
• correction of inaccurate information;
• deletion of Personal Information;
• restriction of processing;
• objection to processing;
• withdrawal of consent where applicable.

Requests may be submitted using the contact details contained in this Privacy Policy.

17. COMPLAINTS

If you believe your Personal Information has been processed unlawfully, you may contact Hustle Co. to seek resolution.

You may also lodge a complaint with the Information Regulator of South Africa where applicable.

18. INFORMATION OFFICER

Privacy-related requests, enquiries and complaints may be directed to:

Email: hello@hustlesa.co

Hustle Co. may appoint an Information Officer or Deputy Information Officer from time to time in accordance with applicable legislation.

19. CHANGES TO THIS POLICY

Hustle Co. reserves the right to amend this Privacy Policy from time to time.

Updated versions will be published on the Website and become effective upon publication.

Continued use of the Website or Services constitutes acceptance of any amendments.

20. CONTACT US

For any questions relating to this Privacy Policy, please contact:

Hustle Co.

Email: hello@hustlesa.co

Website: www.hustlesa.co