1. Compilation and Support: Follow and execute on client briefs for reporting and analysis purposes. Support analysts with compilation hours where necessary as well as maintain your own reporting responsibilities, which include:

• Pulling exports
• Cleaning data
• Visualising data
• Deriving compelling insights
• Providing consultative advice and strategic insights
• Presenting insights to key stakeholders (internal and external)

2. Team Leadership & Mentorship: Oversee the team of analysts, providing technical guidance and professional development. Your success will be measured by the team’s output.

• Run Stand-ups
• Conduct 1-on-1s and Development Track Sessions
• Support individual analysts with areas of improvement
• Manage team dynamics

3. Project Governance: Prioritise the incoming pipeline of requests. It will be up to you to delegate incoming work to the team (including yourself) effectively. That means tactfully assigning work to individuals and managing the schedules of analysts, as well as of the larger department.

• Build and update the Department Schedule, keeping an overview of all projects and the pertinent details.
• Build and update analyst schedules, delegating work effectively, and protecting analysts.
• Effectively monitor the capacity of the team and communicate any needs or concerns to the Department Lead.

4. Quality Assurance: Set the “gold standard” for reporting. Ensure all dashboards and presentations are visually intuitive, error-free, and actionable.

• You will become the main point of Quality Control. Conduct QCs as necessary.
• Monitor the team’s needs for refreshers, up-skilling, and training as necessary.
• Crisis Management

5. Process Improvement: Identify bottlenecks in the current data workflow and implement better tools or standardised templates to increase team efficiency. Keep an eye on the larger industry and innovation opportunities.

6. Onboarding & Recruitment: Support the Department Lead with recruitment as well as the Onboarding of new analysts.