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Sales Development Representative

Sales Development Representative

Software Development
Position Overview

Overview:

Our client is a fast-growing brand protection business helping e-commerce companies identify and remove copycats, counterfeiters and online scammers that are costing them revenue. The company works with a broad portfolio of e-commerce brands and combines technology-led detection with hands-on enforcement to help businesses protect their products, reputation and commercial performance.

They are now looking for a Sales Development Representative to join the team remotely from South Africa, working New York business hours.

This is a high-speed inbound sales role rather than a traditional cold-prospecting position. You’ll be responsible for responding to warm leads as they come in, qualifying them quickly and converting strong opportunities into booked meetings for the sales team.

The environment will suit someone who is confident on the phone, highly responsive and motivated by performance. Speed matters here, particularly because new leads need to be contacted almost immediately.

 

Responsibilities:

 

  • Respond to new warm inbound leads as quickly as possible.
  • Contact new leads within approximately one minute of receiving them.
  • Qualify prospects based on fit, need and buying intent.
  • Book qualified meetings for the sales team.
  • Conduct confident and professional phone conversations with prospective customers.
  • Follow up consistently with leads who do not answer initially.
  • Maintain momentum across active opportunities and follow-up activity.
  • Log all calls, conversations and relevant notes accurately in the CRM.
  • Keep lead records organised and up to date.
  • Work toward performance targets linked to qualified meetings and conversion.
  • Collaborate with the wider sales team to ensure strong handover of qualified opportunities.
  • Maintain a consistently fast and responsive approach throughout the working day.

Requirements:

  • Confident and comfortable speaking to prospects on the phone.
  • Previous sales, SDR, lead qualification or customer-facing experience would be advantageous.
  • Strong verbal communication skills.
  • Comfortable working in a fast-paced sales environment.
  • Highly responsive and able to act quickly when new leads come in.
  • Reliable and consistent in following up with prospects.
  • Strong organisational skills.
  • Comfortable managing multiple leads and follow-up activities at once.
  • Experience using a CRM would be advantageous.
  • Motivated by performance targets and bonus-based earning potential.
  • Self-managed and comfortable working remotely.
  • Able to work New York / Eastern Time business hours from South Africa.
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