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Internal Channel Sales Specialist
Internal Channel Sales Specialist
- ICT Distribution
- Recently Added
- Cape Town
- Full-time
- Location -
- Position -
- Salary -
- Cape Town
- Full-time
- Market related
- Commission, Medical Aid Contribution, Provident Fund
Overview
Our client is a well-established name in South Africa’s IT distribution industry, working across a range of global technology brands for customers who need the right solution. This role sits within their Cape Town branch, reporting to the Sales Manager.
As Internal Channel Sales Specialist, you’ll own the full customer relationship: cold calling and closing new business, growing existing accounts through upselling and cross-selling, and stepping in personally when a complaint or escalation needs sorting. You’ll build your own account strategies and pipelines, prepare proposals and pricing yourself, and work closely with brand, vendor and internal teams to get customers the right answer. This suits someone who genuinely enjoys IT, gets energy from solving problems, and would rather grow accounts than just service them.
View requirements and responsibilities
Responsibilities:
- Maintain, nurture and expand the existing customer base through strong, value-driven relationships
- Own the end-to-end customer experience, ensuring consistent satisfaction and loyalty
- Manage customer complaints, escalations and queries with urgency and professionalism
- Conduct proactive cold calling to sign up new business and grow market penetration
- Identify, pursue and close new sales opportunities to grow revenue against defined targets
- Drive upselling and cross-selling initiatives to maximise account value
- Design and execute account strategies and growth plans tailored to each customer
- Build structured pipelines and maintain accurate pipeline management
- Organise customer meetings, reviews and feedback sessions with clear follow-up actions
- Provide operational support to ensure seamless process flow through the post-sale lifecycle
- Prepare deals, commercial proposals and pricing quotations with high accuracy
- Support customers with Statement of Work (SOW) management and delivery oversight
- Understand each customer’s business model, needs and pain points to recommend suitable solutions
- Present innovative, value-added offerings aligned with the company’s objectives
- Work closely with brand teams, internal departments and vendor partners to strengthen customer solutions
- Obtain and maintain required certifications to support product credibility and technical expertise
Requirements:
Essential:
- Minimum of 5 years’ experience in customer sales, with a proven ability to manage and grow accounts
- Experience in Internal Account Management
- Minimum of 3 years’ experience within a Channel Sales team environment
- Experience in IT sales
- Knowledge of IT products and brands, with a genuine interest in learning and selling IT hardware, enterprise, security and software products
- Proficiency in relevant computer applications, including CRM systems, ERP platforms and productivity tools
- Solid understanding of customer service practices, including complaint handling and engagement strategies
- Strong sales track record, with a history of meeting targets and growing business
- Matric/Grade 12
- Intermediate proficiency in MS Word, Excel, Outlook and PowerPoint
- Hustle Co.