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Internal Channel Sales Specialist
Internal Channel Sales Specialist
ICT Distribution
Position Overview
- ICT Distribution
- Recently Added
- Port Elizabeth/Gqeberha
- Full-time
- Location -
- Position -
- Salary -
- Port Elizabeth/Gqeberha
- Full-time
- Market related
- Commission, Medical Aid Contribution, Provident Fund
Our client is a well-established ICT distribution business growing its footprint in the Eastern Cape from their Gqeberha branch. They need an Internal Channel Sales Specialist who can turn an existing book of accounts into something bigger, this isn’t cold calling into a void, it’s about deepening relationships that already exist and building new ones alongside them.
You’d own the full customer relationship from your desk: closing new business over the phone, managing the account strategy behind each customer, and stepping in personally the moment a complaint or SOW needs sorting out. Expect real ownership over pricing, proposals and pipeline, working closely with brand and vendor teams to make sure customers get the right solution.
View requirements and responsibilities
Responsibilities:
- Maintain, nurture and expand the existing customer base through strong, value-driven relationships
- Own the end-to-end customer experience, ensuring consistent satisfaction and loyalty
- Manage customer complaints, escalations and queries with urgency and professionalism
- Conduct proactive cold calling to sign up new business and grow market penetration
- Identify, pursue and close new sales opportunities to grow revenue against defined targets
- Drive upselling and cross-selling initiatives to maximise account value
- Design and execute account strategies and growth plans tailored to each customer
- Build structured pipelines and maintain accurate pipeline management
- Organise customer meetings, reviews and feedback sessions with clear follow-up actions
- Provide operational support to ensure seamless process flow through the post-sale lifecycle
- Prepare deals, commercial proposals and pricing quotations with high accuracy
- Support customers with Statement of Work (SOW) management and delivery oversight
- Understand each customer’s business model, needs and pain points to recommend suitable solutions
- Present innovative, value-added offerings aligned with the company’s objectives
- Work closely with brand teams, internal departments and vendor partners to strengthen customer solutions
- Obtain and maintain required certifications to support product credibility and technical expertise
Requirements:
- Minimum of 5 years’ experience in customer sales, with a proven ability to manage and grow accounts
- Experience in Internal Account Management
- Minimum of 3 years’ experience within a Channel Sales team environment
- Experience in IT sales
- Knowledge of IT products and brands, with a genuine interest in learning and selling IT hardware, enterprise, security and software products
- Prior experience within the ICT Distribution industry
- A degree, diploma or relevant certification in ICT
- Driver’s licence and vehicle
- Hustle Co.
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