Responsibilities:

• Identify and understand the key role players in each assigned account
• Liaise between internal divisions and customers to communicate deliveries, ETAs and feedback
• Act as the first point of contact for customers
• Build and maintain an active, engaged customer base
• Proactively implement the agreed sales strategy across named accounts
• Research each assigned account to build understanding and provide regular feedback
• Compile quotations tailored to specific accounts and departments
• Take ownership of account objectives, terms and conditions
• Negotiate pricing to capitalise on opportunities and meet sales targets
• Maintain proactive telephone contact with existing and prospective customers
• Handle inbound enquiries for quotations, compiling relevant product information
• Maximise sales through upselling and expanding orders on every call
• Create accurate quotations from incoming requests
• Ensure all orders are captured accurately in the system
• Meet and exceed agreed SLAs on quoting and deliveries
• Maintain a consistent closure rate within appropriate timelines
• Follow up on orders through the warehouse to point of delivery
• Follow up on outstanding quotations
• Resolve customer complaints, issues and queries to a positive conclusion
• Process orders, delivery and collection notes, back orders and ETA updates
• Follow up on queries, quotations, deliveries and payments in good time
• Provide management with weekly sales-on-hand reports

Requirements:

• 2 to 3 years of sales experience in an Internal Account Manager role
• Experience selling to and working with customers at all levels, including high-profile clients
• Experience identifying sales opportunities and developing solutions to match
• Experience in a customer service environment
• Experience preparing and presenting quotations
• Previous account management experience within the ICT Distribution industry
• A tertiary qualification and/or relevant diploma in Sales, Marketing or IT