Responsibilities:

• Manage a portfolio of strategic commercial accounts and support profitable sales growth.
• Proactively contact customers to follow up on quotations, opportunities and outstanding requirements.
• Build and maintain strong customer relationships by understanding business needs, challenges and opportunities.
• Identify new sales opportunities and grow revenue across an active customer base.
• Implement agreed sales strategies and support the achievement of sales targets.
• Maximise sales through upselling and expanding customer orders.
• Support the External Sales team with account development and new business opportunities.
• Act as the primary point of contact for customers across day-to-day account activity.
• Coordinate with internal departments regarding deliveries, ETAs, general queries and customer feedback.
• Provide responsive customer service and resolve queries, complaints and service issues.
• Prepare and compile quotations according to customer requirements.
• Process customer orders, delivery notes and related sales documentation.
• Negotiate pricing in support of agreed sales targets.
• Monitor orders and follow up internally to ensure service levels and delivery commitments are met.
• Provide External Account Managers with regular account updates and feedback.
• Prepare weekly sales and activity reporting, including pipeline, run rates and quotation activity.
• Work closely with Brand, Logistics, Stores and Dispatch teams to ensure customer requirements are executed smoothly.
• Maintain daily updates on stock reports, back-orders and incoming orders.
• Attend relevant sales, brand and product training events.
• Maintain up-to-date knowledge of products, brands and internal processes.

Requirements:

• Minimum 2 years’ Account Management and Sales experience.
• Experience within ICT infrastructure or a related technology environment.
• Previous distribution experience would be advantageous.
• Customer service experience in a commercial environment.
• Experience preparing and presenting quotations.
• Experience developing sales plans and closing deals.
• Matric is essential.
• A tertiary qualification in Sales, Business Management or IT would be advantageous.
• Strong sales ability with a proven target-driven mindset.
• Excellent verbal and written business communication skills.
• Strong interpersonal and relationship-management skills.
• Good negotiation skills.
• Strong attention to detail and administrative ability.
• Good time management with the ability to plan, prioritise and manage a high workload.
• Comfortable working with numbers and completing basic calculations.
• Able to work effectively in a pressured, deadline-driven environment.
• Proactive, energetic and self-managed with strong accountability.
• Collaborative approach with good conflict-management skills.
• Strong problem-solving ability and commercial judgement.
• Interest in IT products and technology.