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Head of Account Management
Head of Account Management
- AgriTech
- Recently Added
- Johannesburg
- Full-time
- Location -
- Position -
- Salary -
- Johannesburg
- Full-time
- R900 000 ctc per annum
Our client is a technology business building solutions within the agricultural and supply chain space, connecting buyers and growers while improving visibility and efficiency across the value chain through a centralised platform. As the business continues to scale, it is evolving its account management function into a more strategic, commercially driven capability focused on long term client growth and retention. The Head of Account Management is a senior leadership role responsible for owning and expanding a portfolio of high value accounts. The role focuses on transforming account management into a proactive, data driven function that drives retention, deepens platform adoption, and positions the business as a critical partner within its clients’ commercial operations.
View requirements and responsibilities
Responsibilities:
Commercial Leadership & Strategy
- Design and execute a strategic account management function focused on growth and retention
- Transition the function from reactive service to proactive commercial partnership
- Drive Net Revenue Retention through account expansion strategies
Account Ownership & Growth
- Take ownership of top tier accounts across agriculture and logistics sectors
- Identify opportunities to deepen platform adoption and increase account value
- Manage renewals, pricing discussions, and commercial agreements
Stakeholder Management
- Act as senior point of contact for key stakeholders including C-suite clients
- Build and maintain long term strategic relationships
- Manage escalations and resolve complex client challenges
Data & Performance Management
- Translate platform usage data and supply chain insights into clear value for clients
- Lead quarterly business reviews and performance discussions
- Provide reporting on account health, growth opportunities, and risks
Team Leadership & Development
- Lead, mentor, and scale a high performing account management team
- Establish best practices and a strong client success culture
- Support hiring and development of the team
Market & Product Alignment
- Provide feedback to product and leadership teams based on client insights
- Identify industry trends, challenges, and opportunities
- Align client needs with product development and roadmap priorities
Requirements:
Experience
- 5 or more years experience in account management, client success, or commercial relationship management
- Minimum 3 years in a senior leadership role managing high value B2B accounts
- Proven experience within agriculture, logistics, freight, or fresh produce supply chains
- Experience managing enterprise level clients and complex stakeholder environments
- Experience leading digital transformation or software adoption within traditional industries
Skills
- Strong commercial and strategic thinking ability
- Strong leadership and team management capability
- Excellent stakeholder engagement and relationship management skills
- Ability to analyse data and translate insights into value
- Strong negotiation and contract management capability
- Ability to manage complex portfolios and competing priorities
Education
- Degree in Business, Agriculture, Technology, or related field
- Postgraduate qualification advantageous
Attributes
- Client first and value driven mindset
- High emotional intelligence and strong interpersonal skills
- Proactive and solutions oriented
- Comfortable operating in fast paced, evolving environments
- Strong ownership and accountability
- Hustle Co.