Opportunity Hub
Customer Success Manager
Customer Success Manager
- HR Tech
- Recently Added
- Western Cape
- Full-time
- Location -
- Position -
- Salary -
- Western Cape
- Full-time
- Market related
- Commission
Location: Cape Town, South Africa (Hybrid) | Regular travel to London and Europe
Overview:
Our client is an award-winning HR technology scale-up that’s transforming how enterprise businesses attract, engage, and hire talent. Their platform powers millions of candidate experiences every year, helping some of the UK’s best-known brands create smarter, more personalised hiring journeys through AI, automation, and data. The business has recently secured additional investment to accelerate its growth and AI roadmap, making this an exciting time to join.
This is not a traditional Customer Success role. You’ll become a strategic partner to enterprise customers, helping them maximise value from the platform while building long-term relationships across multiple stakeholders. Working with HR, Talent Acquisition and senior business leaders, you’ll drive adoption, retention and expansion, leading commercial conversations while ensuring customers achieve measurable business outcomes. If you enjoy combining relationship management, commercial thinking and strategic problem-solving, this is an exceptional opportunity to work with some of the world’s leading employers.
View requirements and responsibilities
Responsibilities:
- Manage a portfolio of enterprise customers across the full customer lifecycle.
- Build trusted relationships with senior stakeholders and become their strategic advisor.
- Lead Quarterly Business Reviews (QBRs), presenting commercial insights, product adoption and future opportunities.
- Drive customer retention, Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
- Identify expansion opportunities and partner with Sales on account growth.
- Analyse customer health, product usage and adoption trends to proactively improve outcomes.
- Coordinate internal teams to ensure an outstanding customer experience.
- Become the voice of the customer by providing product feedback and market insights.
Requirements:
- Proven experience managing enterprise or strategic customer accounts within a SaaS environment.
- Experience working within HR Technology, Recruitment Technology or Applicant Tracking Systems will be highly advantageous.
- Strong commercial mindset with exposure to customer retention, renewals and account growth.
- Experience managing multinational or enterprise-level customer relationships.
- Excellent stakeholder management skills with the ability to engage confidently at executive level.
- Strong project management and organisational skills with the ability to coordinate multiple workstreams simultaneously.
- Comfortable working cross-functionally across Product, Engineering, Sales and Customer Success teams.
- Excellent written and verbal communication skills.
- Comfortable working in a fast-paced, high-growth technology business.
- Willingness to travel internationally, particularly to London and Europe.
- A proactive, solutions-focused approach with a genuine passion for delivering exceptional customer experiences.
Why You’ll Love This Opportunity
- Work directly with the Co-Founder of an ambitious, high-growth technology business.
- Own relationships with globally recognised enterprise brands.
- Join a company shaping the future of recruitment technology.
- Enjoy genuine autonomy, influence and career growth.
- Collaborate with a passionate, high-performing international team.
- International travel opportunities.
- Be part of building a Customer Success function that truly makes an impact.
- Hustle Co.