Opportunity Hub
Customer Success Manager
Customer Success Manager
- MarTech
- Recently Added
- Cape Town, Johannesburg
- Full-time
- Location -
- Position -
- Salary -
- Cape TownJohannesburg
- Full-time
- R 500 000 per annum
Our client is a South African technology business working with leading brands across Africa to help them get more value from their digital and marketing technology investments.
They’re looking for a Customer Success Manager to act as the strategic link between clients, performance marketing goals and the technology platforms supporting them. This is a consultative, post-sales role focused on driving product adoption, improving value realisation and helping clients make smarter decisions from complex mobile attribution and marketing data.
You’ll manage the customer lifecycle from onboarding through to growth and retention, working closely with senior stakeholders across client accounts. The role blends customer success, paid media, mobile attribution, marketing analytics and technical problem-solving, making it a strong fit for someone who is commercially minded, technically curious and genuinely comfortable operating as a trusted advisor.
View requirements and responsibilities
Responsibilities:
- Lead end-to-end customer onboarding and support technical setup across SDKs, APIs and deep linking.
- Drive ongoing platform adoption and ensure clients realise measurable value from their technology investment.
- Conduct Executive Business Reviews with senior stakeholders.
- Align on business objectives and present campaign impact and optimisation opportunities.
- Advise clients on user acquisition strategy and the broader mobile ecosystem.
- Support clients across areas such as SKAdNetwork, fraud protection and campaign measurement.
- Guide clients on performance metrics including CPA, ROAS and incrementality.
- Identify churn risks and proactively manage retention.
- Surface opportunities for account growth, upselling and broader feature adoption.
- Act as the first point of strategic support for client issues.
- Translate complex technical and attribution data into clear, commercially relevant insights.
- Escalate technical issues to specialist teams where required.
- Build trusted, long-term client relationships across key accounts.
Requirements:
- 3–5+ years’ experience in Customer Success, Account Management or a strategic client-facing role within SaaS, digital agencies or AdTech.
- Strong hands-on experience with Mobile Measurement Partners such as AppsFlyer, Branch or similar platforms.
- Strong understanding of mobile attribution and app analytics.
- Deep understanding of performance marketing and mobile advertising.
- Strong knowledge of marketing KPIs including ROAS, CPC, CLV, ROI and CAC.
- Experience working with conversion events, event taxonomies and marketing dashboards.
- Ability to translate data and analytics into meaningful commercial recommendations.
- Excellent relationship-management and communication skills.
- Strong technical curiosity and confidence working across both commercial and technical conversations.
- Adaptable, collaborative and comfortable working in a fast-moving environment.
- Strong critical and creative thinking.
- Willingness to travel for client events and workshops when required.
- Hustle Co.