Opportunity Hub
Customer Success Manager
Customer Success Manager
- Software
- Recently Added
- Remote (SA Only)
- Full-time
- Location -
- Position -
- Salary -
- Remote (SA Only)
- Full-time
- Market related
- Commission
Overview
Our client is a fast-growing brand protection business helping e-commerce companies identify and remove copycats, counterfeiters and online scammers that threaten revenue, customer trust and brand reputation. The business supports e-commerce brands across a wide range of online platforms, combining continuous monitoring, technology-driven detection and hands-on enforcement.
They are now looking for a Customer Success Manager to join the team remotely from South Africa, working New York business hours.nThis is an ownership-focused role responsible for managing a portfolio of client accounts from onboarding through to renewal. You’ll act as the key relationship contact for your clients, keeping them informed, translating enforcement activity into clear and meaningful updates, and identifying issues before they become retention risks.
The role requires someone who is highly responsive, organised and confident managing multiple client relationships at once. You’ll work closely with the internal enforcement team while making sure clients always understand what is happening, what progress has been made and what comes next.
View requirements and responsibilities
Responsibilities:
- Manage a portfolio of client accounts from onboarding through to renewal.
- Act as the primary relationship contact for assigned customers.
- Lead client onboarding and establish clear expectations from the start.
- Run regular 30-, 60- and 90-day client check-ins.
- Provide clear, proactive updates on ongoing enforcement activity.
- Translate technical or operational work into client-friendly commercial updates.
- Ensure clients understand progress, outcomes and next steps.
- Identify dissatisfaction or account risk early.
- Work proactively to resolve issues before they impact retention.
- Support strong client satisfaction and renewal rates.
- Maintain accurate client notes, case information and account records.
- Keep multiple client accounts and priorities organised simultaneously.
- Coordinate closely with internal enforcement and operations teams.
- Respond to client communication promptly and professionally.
- Maintain strong relationships throughout the customer lifecycle.
Requirements:
- 1–2+ years’ experience in Customer Success, Account Management or a client-facing role.
- Experience managing a portfolio of client accounts would be advantageous.
- Strong relationship-management skills.
- Excellent verbal and written communication ability.
- Confident leading customer conversations and regular check-ins.
- Highly responsive, with the ability to provide same-day client communication.
- Strong organisational skills.
- Comfortable managing multiple accounts, priorities and open issues simultaneously.
- Able to translate operational information into clear client updates.
- Strong attention to detail.
- Comfortable handling unhappy or at-risk clients professionally.
- Proactive approach to problem-solving and client retention.
- Self-managed and comfortable working remotely.
- Able to work New York / Eastern Time business hours.
- Hustle Co.